With CharMeck 311, the City of Charlotte and Mecklenburg county's new 24/7 "one-stop shop" for information, you get quicker answers to your questions. Whether it's a question about your water or tax bill, a need to schedule garbage pickup, or a desire to reserve a picnic area at a local park, 311 is the number to call.

Callers to 311 may also get directory assistance to city and county offices, schedules of meetings for city and county government, and information about various city and county services. Specialists trained in tax and utility issues will be on-hand to assist callers. Complex calls beyond the scope of 311 and those requiring extensive research and investigation will be connected directly to the relevant department.

311 reduces the burden of calls going to 911. You can request an officer for a non life-threatening emergency such as noise complaints, graffiti, truancy, loitering, or even to report that your driveway is blocked.
 
All communities within Mecklenburg county that receive a service provided by the county or City of Charlotte, may call 311 regarding that service or to obtain information about other city/county services.

You can access 311 outside of Charlotte and Mecklenburg county by calling 704-336-7600.
 
311 can be accessed via a cell phone if your cellular company carrier has programmed the 311 number to its towers. If not, you can call (704) 336-7600 on your cell phone and be connected to the 311 call center.

To reach this service from campus, simply dial 8-311.