ITS develops and publishes software standards for the campus community. When a software standard exists for an application, it should be used on College computers.

ITS provides support (Help Desk, troubleshooting, and when appropriate, documentation and training), for standard software and guarantees to the extent possible that the various standards will operate correctly together on a computer. As ITS plans and develops new services, such as applications of the campus network, we assume that computers will use the standard software.

When problems occur with software other than a campus standard, ITS staff will make an initial best-guess effort to correct the problem. When a network service does not operate correctly on a computer that includes software other than campus standards, only a best-guess effort will be applied to troubleshooting and correction. When campus standard software is used with a non-standard operating system, it is not treated as standard software.

NOTE: THERE ARE SOME UNSUPPORTED COMBINATIONS OF STANDARD HARDWARE AND SOFTWARE BECAUSE SOME COMBINATIONS DO NOT OPERATE WELL TOGETHER.