Give to Davidson | Bookstore | Campus Calendar | Directories | Site Map
Davidson CURRENT STUDENTS | PARENTS | ALUMNI | EMPLOYEES
ITS Help Desk

ITS (Information Technology Services) maintains the college's computers, data, telephone and cable networks, the main administrative and academic systems and public computing labs. ITS supports and assists students, faculty and staff who use Davidson College's networks and systems. 

Visit Answers Online
• Access extensive technology solutions database (24/7).
• Check status of existing ITS Help Desk requests.
• Create new ITS Help Desk tickets.

ITS Help Desk  - Faculty and Staff
Email the Help Desk (helpdesk@davidson.edu).
Call extension 2900, option 1, to speak with Help Desk staff.
Visit User Services Building (213 N. Main Street).  
Business Hours: Monday - Friday 8:00 a.m. to 5:00 p.m.

To expedite your request, please be ready to provide:
A description of your request or problem.
Any error messages encountered.
Inventory tag number of your Davidson College computer.


Student Technology (Residential Networking) - Students
In addition to daytime assistance from the ITS Help Desk, personal computer support is available to students during additional daytime and evening hours.

Contact our Student Technology student staff for:
• Assistance in connecting your computer to the campus network.
• Help with software downloads.
• Virus and malware removal.
• General troubleshooting services.

Email Student Technology studenttech@davidson.edu with problem details.
Call extension 2900, option 1 (ITS Help Desk) during the day with personal account problems, administrative and academic system questions.
Call extension 2900, option 2 to speak with a Student Technology student staff or to leave a message.
Visit the Information Desk in the E.H. Little Library as well as the South Basement of Chambers for drop-in assistance.
Hours: Mondays and Fridays 1:00 - 5:00 pm, Fridays 9:30 - 1:30 pm and Sunday through Thursday 7:00 -11:00 pm  (While classes are in session.)

To expedite your request, please be prepared to provide:
A description of your request or problem.
Any error messages encountered.



NEWS
ITS Help Desk will be closed during Memorial Day Holiday
The ITS Help Desk will close Friday, May 24, at 10 a.m.for the College’s Employee Appreciation Year-End Gathering and will remain closed for the Memorial Day holiday. The Help Desk will reopen on Tuesday, May 28 at 8:30 a.m. If there is a campus emergency affecting campus servers or IT services, call 704-894-2900 and select option 4.
Moodle Upgrade | Learning Management System
On Tuesday May 28th, we will upgrade the Learning Management System, Moodle, from version 2.2 to version 2.4. We expect that the Moodle server will only be offline for the day. However, we are also reserving May 29th and 30th in case additional downtime is necessary. Please make note of these dates and plan accordingly. Thank you in advance for your cooperation.
Wildcat Bytes - Online Store for Used College Computers
The process for buying used computer hardware from the College has changed. Rather than having announced sales once or twice a year, we will now sell used hardware through an online store, Wildcat Bytes. The inventory (Apple and Dell desktops, laptops, monitors and peripherals) will be updated as computer equipment is retired from campus use.